1. Scope

These General Terms and Conditions (GTC) apply to all deliveries of Koreaddict.ch to consumers.

2. Contractual partner

The contract is concluded by:

Joana Conti
Les Combettes 9
2525 Le Landeron

IBAN: CH33 0900 0000 1558 2141 9

You can contact our customer service during working days by e-mail at: info@koreaddict.ch

3. Order

Orders can only be entered electronically in the online store. By placing your order, you give your unconditional and unreserved agreement to our terms and conditions of sale. Different provisions apply only if expressly accepted by Koreaddict.ch. This also applies if Koreaddict.ch accepted your order without reservation and having considered the different conditions.

4. Offer and conclusion of contract

4.1 The presentation of products in the online shop is not a legally binding offer, but an invitation to order. All offers are valid until they are “out of stock”. Reserves the right to make mistakes.

4.2 By clicking on the “Submit Order” button in the last step of the order process, you enter a command in conjunction with the products in your cart. The purchase contract is concluded when we accept your order with an order confirmation sent by e-mail immediately after the receipt of your order.

5. Text of the contract

The contract text is stored on our internal systems. You can always check the terms and conditions of sale on this page. Order information is sent to you by email. After the conclusion of the order, the text of the contract is no longer accessible on the internet for security reasons.

6. Prices and shipping costs

6.1 The prices are mentioned on the product pages in Swiss Francs.

6.2.1 The shipping costs for deliveries in Switzerland:
Shipping costs via the Swiss Post:

Delivery is free for orders of CHF 100.00 and above for PostPac Economy only.

Standard package max. 100 x 60 x 60 cm

Otherwise, the price is CHF 7.00 for PostPac Economy and CHF 11.00 for PostPac Priority. If Pre-orders take 2 shipments by the choice of the customer then it doubles the price, CHF 14.00 for PostPac Exonomy+ and CHF 22.00 for PostPac Priority+.

6.2.2 The shipping costs for deliveries outside of Switzerland (Internationally):
Shipping costs via the Swiss Post:

Standard package max. 460 x 260 x 130 cm

The price is CHF 20.00 for PostPac International Economy (Europe) and CHF 40.00 for PostPac Economy (Outside Europe).

6.3 Unless otherwise indicated, Koreaddict.ch reserves the right to exceptionally send complete or partial shipments. In case of partial shipment, the shipping fee will be charged only once, at the rate applicable to a complete shipment.

6.4 All orders are shipped without insurance. The buyer assumes responsibility for the order as it was sent.

7. Delivery

7.1 Delivery is in Switzerland and Internationally.

7.2 The actual shipping time is about 1-4 business days for Switzerland and within 5 to 8 business days internationally.

7.3 Delivery of the goods available is generally carried out within 1-4 business days for credit card payment. During an advance payment, shipping is done after receipt of payment.

7.4 The place of performance of the contract between Koreaddict.ch and the Purchaser is the headquarters of Koreaddict.ch. Delivery is at the sole expense and risk of the Purchaser, through a transport company such as the Swiss Post.

7.5 In case of transport damage, the Purchaser is required to issue immediately, against receipt, adequate reserves, or make a reasoned protest against the carrier. For the rest, the general conditions of the carrier who Koreaddict.ch has entrusted the goods are applicable between it and the buyer.

7.6 For security reasons, Koreaddict.ch does not ship to addresses with PO boxes.

7.7 Koreaddict.ch is not responsible for undelivered or lost packages handled by the carrier. 

The delivery is completed after the product is made available to the customer by the carrier.

8. Payment

8.1 Payment is made by credit card (VISA, MasterCard), PayPal, Postcard, Twint, bank transfer (in advance), or advance payment.

8.2 Once you have specified the correct information from your credit card / Postcard, or that we have received your payment, shipping will occur.

8.3 You can exercise a right of withdrawal only if the claims arise from the same contractual relationship.

8.4 In case of a bank transfer, the goods will be reserved for 7 days, after that time the order will be canceled. The order will be processed after receiving the payement.

9. Reservation of property

9.1 The goods remain our property until full payment.

9.2 For consumers, we reserve the ownership of goods sold until full payment of the invoice price. For entrepreneurs in the exercise of their commercial professional activity or liberal activity, legal persons of public law or public law institutions with a special budget, we reserve the ownership of goods sold until payment of all debts due resulting from the business relationship with the buyer. The rights of the relevant and corresponding securities are transferable.

9.3 You can only assert a right to compensation when the judicial decision granting a counterclaim has become res judicata or if we recognize this request or do not contest it. You can only assert a right of retention if your counterclaim is based on the same contractual relationship.

10. Verification, default

10.1 The customer must check the goods on delivery in accordance with the law.

10.2 Defects must be reported immediately or at the latest 3 days after receiving the goods. In addition, the limitation periods apply. The description of the defects must be made by registered letter. With the description of defects, we reserve the right to verify the defect or damage reported by our own staff or experts of our choice.

10.3 The ordered objects are individually verified by us before delivery, and we ensure that they are in perfect condition. We are not responsible for damage that has been done during the delivery or the buyer.

10.4 A possible tear of the protective plastic film of the CD or object does not constitute a defect. The outer case is just for protection, scratches, and/or discoloration on the case can not be the reason for an exchange or a return. 

10.5 No refund or replacement can be provided for any item that has been opened (taken out of the original manufacturer's plastic wrap).

10.6 In case the article(s) is/are lost due to the wrong shipping address submitted by the client, buyers need to pay the whole price again (make a new order). A refund is not available.

10.7 Manufacturing problems are not supported by Koreaddict.ch. They are not refundable.

11. Right of return / right of withdrawal

Buyers have a statutory right of withdrawal. Within seven days after receiving the goods, the buyer may revoke the order in writing to return the product. The goods must be returned without being used, damaged, and be in perfect condition, unopened, otherwise, we insist on the acceptance of the goods. The legal shipment of the returned goods is sufficient to safeguard the withdrawal period. The return must be sent to:

Joana Conti
Les Combettes 9
2525 Le Landeron
Email: info@koreaddict.ch

Consequences of return:

In the case of an effective cancellation, the mutually received benefits are to be returned, and any benefits (e.g. interest) returned. If you cannot return the performance received in whole or in part, or if you turn it in a deteriorated condition, you must pay us compensation for the value when required. In addition, you can avoid the obligation to pay compensation by not using the goods as your property and avoiding anything that impairs their value. You have to bear the cost of returning the goods. Payment reimbursement obligations must be fulfilled within 30 days after the mailing of the notice of cancellation.

12. Warranty

We make no warranty on our products. Product Descriptions may vary from one product to another.

13. Product safety

The warranty is subject to legal provisions.

14. Intellectual Property Rights

The intellectual property rights of the website Koreaddict.ch, including their design, brand, and content, in particular, all documents, articles, and programs belong exclusively to Koreaddict.ch and may not be reproduced, distributed, modified, or made public without prior express consent. The reproduction or use of published documents is authorized solely for information purposes and for personal use. Any other reproduction and any other use are strictly prohibited. The use of the name or the brand Koreaddict.ch for financial purposes is strictly prohibited.

15. Miscellaneous

We reserve the right to change or modify at any time the terms and conditions of sale, the price, and the shipping cost if needed. In the event that any provision of these terms and conditions of sale shall be invalidated, the validity of the remaining provisions will not be affected.

16. Applicable Law, Jurisdiction

Swiss law is applicable.

17. International clients additional information

17.1 The clients must take into account and pay possible additional VAT charges on their order depending on their country. Koreaddict.ch does not bear those supplementary costs.

17.2 If the order contains posters, they will be folded.

17.3 The shipment will be done only once all the items of the order are available. 

17.4 For international postage, a phone number and an email are mandatory, otherwise we cannot complete the delivery.